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Legal Documentation

Refund & Cancellation Policy

Last Updated: July 13, 2026

Lemon Squeezy Billing Operations

Renia Dental AI uses Lemon Squeezy as our payment processor and Merchant of Record. Lemon Squeezy is responsible for managing all subscription billing schedules, card details updates, cancellation commands, refund evaluations, and customer transaction support.

Renia Dental AI ("Company", "we", "us", or "our") wants our clinic partners to be completely satisfied with the quality of our AI voice receptionist tool and Practice Management System integrations.

This Refund and Cancellation Policy details the processes, terms, and eligibility conditions for cancelling your subscription plan and requesting refunds.

1. Cancellation Process

You may cancel your Renia Dental AI subscription at any time. There are no cancellation fees, contract commitments, or hidden penalties.

  • **How to Cancel:** You can request cancellation by navigating to the **Billing & Usage** tab inside your administrative dashboard and clicking "Cancel Subscription", or by sending an email directly to **support@reniadental.com**.
  • **Timing of Cancellation:** Once cancelled, your subscription will remain active until the end of your current billing cycle. You will retain access to call logs, sync dashboards, and voice receptionist agents until the billing cycle expires, after which your synchronization lines will go offline.

2. 30-Day Money-Back Guarantee & Refund Policy

To ensure peace of mind, we offer a **30-Day Money-Back Guarantee** to all new dental clinics during their first month of paid service:

  • **Eligibility:** If you are not satisfied with the voice quality, call capturing rates, or PMS integration performance within the first 30 days of paid service, you may request a 100% refund of your initial monthly subscription payment.
  • **How to Request a Refund:** Submit a written request to **support@reniadental.com** within 30 calendar days of your first paid transaction. Please include your clinic name, contact email, and a brief description of the issue you encountered.
  • **Processing Time:** Approved refunds are initiated immediately and are processed by our Merchant of Record, Lemon Squeezy. Depending on your financial institution, the funds will reappear on your original payment card within 5 to 10 business days.

3. Non-Refundable Items

The following fees are non-refundable:

  • Subsequent monthly or annual renewal charges if cancellation was not requested prior to the billing date.
  • Custom development fees or local server installation charges for specialized DSO setups (Enterprise tier).
  • Twilio outbound call minutes or SMS usage-based add-ons that have already been consumed.

4. Dispute Resolution

If you have a billing issue or believe there has been an erroneous charge, please contact us first at **support@reniadental.com**. You can also reach out directly to Lemon Squeezy support for transaction-specific assistance.

5. Contact Us

For inquiries regarding cancellations or refunds, please reach out to us at:
Email: **support@reniadental.com**
Address: Available upon request. Contact us at **support@reniadental.com**.